I had a great customer service experience recently and when I complimented the woman who provided it, she replied “We endeavor to be simple.” This restaurant had a simple and clear process to engage me and the service I needed. We all prefer simplicity and clarity, not clutter and confusion. In this world of COVID […]
Endeavor to be Simple Read More »
In 2019, Eddie Olczyk, the NHL player turned coach turned broadcaster was on his second round of chemotherapy for stage 3 colon cancer, and the effects were so severe he told his wife he couldn’t do it anymore. He recalled, “We had a moment, which probably lasted 30 minutes, where all we did was cry.
We Play to the End Read More »
When I was developing content for my role as a High School Football Coach and Character Coach, I built about 50 separate lessons around the “Be A, Not A” concept. If I ever write a second book, I may base it entirely on these lessons. Occasionally, I will post some of these lessons. This is
Be A, Not A (Part 2) Read More »
In coaching girls’ basketball, I had a lesson that discussed how communication was like dribbling, everyone must be able do it to play the game and the better one is, the more successful that person will be. The key point is that it’s a life lesson. Everyone needs to be able to communicate to be
Communication and Dribbling Read More »
At a recent funeral I heard the ‘Parable of 10 Virgins’ from Matthew’s Gospel (25:10), “While they went off to buy it, the bridegroom came and those who were ready went into the wedding feast with him. Then the door was locked.” A scripture verse often used during funeral masses. I am always reminded of
Then the Door Was Locked Read More »
I was paid a compliment recently when a client said I was, “leaning forward in the foxhole.” It is soldier speak for one who is proactive, takes initiative, and gets things done. My client is ex-Army and my company is working with his to get out in front of some of their issues. The soldier
Leaning Forward in the Fox Hole Read More »
I was recently on a panel discussion at work on the topic of diversity where the word ‘disappointment’ was used several times. It struck me that I have heard this word a lot lately – how we are disappointed in this response or statement or action. Most of the time it is said as a
I have been blessed with several great mentors in my life. Obviously, by reading this blog you know of my love for my Dad and the role he played as a mentor is ever present. Some of my mentors have been for just brief periods of time, others in a small but long-term role, and
Mentor and Be Mentored Read More »
Whether we are calling someone forth or calling them out, the content is remarkably similar. However, the messaging and tone are quite different. We might get a cheap thrill when calling people out. It can feel like winning a game of Gotcha. Especially when we feel the call-out is uniquely insightful. It can also be
Calling Forth or Calling Out Read More »
I have an original piece of artwork displayed in my office from a friend of mine who is an artist. It is titled “Less is More.” My friend was visiting once during my kids’ elementary school fundraiser which included ‘spin art.’ If you have ever done spin art, it is cool to see what is
